Welcome to our FAQ page! Here, we’ve compiled answers to some of the most common questions our customers ask. If you can’t find the answer you’re looking for, feel free to reach out to us directly.
1. How do I place an order?
Placing an order is simple! Just browse our website, add your desired items to the shopping cart, and proceed to checkout. You will be prompted to enter your shipping and payment details. Once your order is confirmed, you’ll receive an order confirmation email, and we’ll start processing your order right away!
2. Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping rates and delivery times vary depending on your location. You can view the shipping options available to your address during checkout.
3. Can I change or cancel my order?
Once your order is placed, it is processed quickly to ensure fast shipping. If you need to change or cancel your order, please contact us as soon as possible. While we can’t guarantee changes or cancellations after an order has been processed, we will do our best to accommodate your request.
4. How can I track my order?
Once your order has been shipped, we will send you a tracking number via email. You can use this number to track the status of your shipment through our courier’s website.
5. What payment methods do you accept?
We accept a variety of secure payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other regional payment methods depending on your location.
6. What should I do if I receive a damaged or incorrect item?
We’re sorry if you received a damaged or incorrect item! Please contact our customer service team within 7 days of receiving the product. We will arrange for a replacement or refund as soon as possible. Please keep the item in its original condition and packaging for a smooth return process.
7. How do I return or exchange an item?
If you’re not fully satisfied with your purchase, we offer a simple return and exchange policy. You can return items within 30 days of receiving them. The item must be unused, unworn, and in its original condition with all tags attached. To start a return, please contact our customer service team for instructions.
8. How long will it take to receive my refund?
Once your return is processed, we will issue a refund to your original payment method. Refunds typically take 5–7 business days to appear on your account, depending on your bank or payment provider.
9. Do you offer gift cards?
Yes, we offer digital gift cards that can be used to purchase any item on our website. You can select the desired gift card amount at checkout.
10. How do I contact customer service?
You can reach our customer service team by emailing us at support@eleganthue.shop, or through our contact page. We aim to respond to all inquiries within 1–2 business days.